Customer Support

Please contact CUSTOMER SUPPORT if you already have a Merchant Account with us and have questions about deposits, billing, monthly fees or discount rates.

To provide you with superior CUSTOMER SUPPORT for your existing Merchant Account, please call 888-888-4009.

For questions regarding your Authorize.Net Payment Gateway, please contact:

Please contact our Application Support Department if you:

• Wish to know the status of a recently submitted application.
• Need to submit additional documents to our Underwriting Department.

Application Support Hours: 8am - 6pm EST M-F

Toll Free: 1-866-732-3396
Fax: 1-866-891-2909
E-Mail: appsupport@e-onlinedata.com

The following service requests must be submitted in writing; please visit our Support Forms section:

• Add American Express and/or Discover
• Change Checking Account
• eCheck Application (Authorize.Net)
• Request Alternate Processor (FDC or Vital)
• GatewayOnly Application (Authorize.Net)
• Change DBA/Billing Descriptor
• Change Phone Number
• Change Mailing Address
• Request a Refund
• Request Copy of past Statements
• Request Explanation of Fees
• Notice to Terminate Merchant Account
• Deposit Inquiry Analysis

Please contact e-onlinedata VALUE ADDED RESELLER (VAR) SUPPORT if you would like assistance with:

• Signing up as a VAR
• Signing up your merchants for processing
• Residual questions

Please contact our Business Development Department if you:

• Would like to pursue a business development opportunity with e-onlinedata.
• Would like information regarding our VAR Program.
• Are a consultant, call center, or major merchant wishing to submit an RFP.
  • If so, we would be glad to assist you.
• Please send an e-mail with your company name and contact information to bizdev@e-onlinedata.com or call us at 1-877-812-3668.

e-onlinedata is a registered ISO/MSP of HSBC Bank USA, National Association, Buffalo, NY