::  Support  ::

	Customer Support Please contact CUSTOMER SUPPORT if you already have a Merchant Account with us. The following service requests must be submitted in writing; please visit our Support Forms section: • Add American Express and/or Discover • Change Checking Account • eCheck Application (Authorize.Net) • Request Alternate Processor (FDC or Vital) • GatewayOnly Application (Authorize.Net) • Change DBA/Billing Descriptor • Change Phone Number • Change Mailing Address • Request a Refund • Request Copy of past Statements • Request Explanation of Fees • Notice to Terminate Merchant Account • Deposit Inquiry Analysis If you would like to open a new Merchant Account or Payment Gateway, please click here. To provide you with superior CUSTOMER SUPPORT for your existing Merchant Account, please complete this form, and we will INSTANTLY email you the Toll Free Customer Support number for your current Merchant Account.   your name your business name your email your phone first 4 digits of your merchant ID# (MID) NOTE: you will find the first 4 digits of your merchant ID# (MID) on the Merchant Account statement you receive every month in the mail        For questions regarding your Payment Gateway, please contact the appropriate gateway provider for support: Authorize.Net Tel: 1-877-447-3938 E-Mail: support@authorize.net Bluepay Tel: 1-877-812-3668 E-Mail: support@bluepay.onlinedatacorp.com Plug 'N Pay Tel: 1-800-945-2538 E-Mail: support@plugnpay.com VeriSign Tel: 1-888-883-9770 E-Mail: support@verisign.com Please contact your Application Support Rep found on your Congratulations page:  To find out the status of a recently submitted application.  To submit additional documents to our Underwriting Department. Application Support Hours: 8am - 5pm EST M-F Application Support Team Rebecca Bolduc, Application Support Representative Tel 877.685.6271 x 1673 | Fax 877.292.3482 rbolduc@e-onlinedata.biz Rob Foley, Application Support Representative Tel 877.685.6271 x 1166 | Fax 877.292.3482 rfoley@e-onlinedata.biz Michelle Reid, Application Support Representative Tel 877.685.6271 x 1174 | Fax 877.292.3501 mreid@e-onlinedata.biz Please contact e-onlinedata VALUE ADDED RESELLER (VAR) SUPPORT if you would like assistance with: Signing up as a VAR Signing up your merchants for processing Residual questions Support Hours: 8am - 5pm Eastern Time, M-F Telephone: 1-877-685-6271 E-Mail: varsupport@e-onlinedata.com Please contact our Business Development Department if you: Would like to pursue a business development opportunity with e-onlinedata. Would like information regarding our VAR Program. Are a consultant, call center, or major merchant wishing to submit an RFP. If so, we would be glad to assist you. Please send an e-mail with your company name and contact information to bizdev@e-onlinedata.com or call us at 1-888-639-9672.

e-onlinedata is a registered ISO/MSP of HSBC Bank USA, National Association, Buffalo, NY
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